Privacy Policy

Who we are

Kallo Care is an app to send reminders as a call (Care mode) and video, voice or text messages to family and friends (Moments mode). Data controller contact: contato@kallocare.com.br.

Data we collect

• Account: to send reminders or messages you sign in with Google; we store your name, email and profile photo. People who only receive in Care mode need no account: the app uses an anonymous identifier.
• What you create: contact names (as you call them), subjects, texts, times and dates of reminders and messages.
• Recordings: videos and audio you record or choose as a message. They are delivered only to the intended person.
• Reminder history: when a call rang, was answered, confirmed, snoozed or not confirmed, and when a message was delivered, viewed or thanked. This history is shown to the sender.
• Device: phone brand and model, app version, last sync time and a push notification token (Firebase Cloud Messaging).
• Broadcast: when you follow a channel, we store that you follow it and your name, which the channel owner can see. We count how many followers viewed each update, tapped its button, opened its link or asked for a reminder. You can unfollow at any time.
• Location (Care mode only, and only if the person in care allows it): the position of the cared person's phone is sent to their caregiver when they press the emergency button or when the caregiver asks to see where they are. Sharing lasts a few minutes (up to 30 after an emergency), shows a notification on the cared person's phone, and only the latest position is kept. Permission can be withdrawn at any time in the phone settings.

We do not collect phone numbers, your phone's contact list or advertising data. Apart from the case above, location is not used. The app has no ads.

Phone permissions

Camera and microphone are used only when you record a message. Notifications, full screen, alarms, Do Not Disturb and battery settings make the call ring on time, even on silent. Location (including in the background) is used only for the emergency button and for the caregiver to see where the person is, in Care mode. They are not used for anything else.

How we use it

Only to run the app: deliver reminders and messages, inform the sender about what happened, and enforce usage limits (for example, 100 contacts per mode). We do not sell or share your data for marketing.

Where data is stored

We use Google Firebase (sign-in, database and notifications) and Cloudflare (server and storage of videos and audio). These services may store data outside Brazil with the safeguards required by law. All traffic is encrypted (HTTPS).

Who we share with

Only with the people you connected: receivers see your messages; senders see the history of the reminders they sent. A connection only exists with the receiver's authorization (invite code or accepted request).

Children and people in care

In Care mode the app may be installed by a guardian on the phone of a child, an elderly person or a person with disabilities. No account with personal data is created for them: we only keep the name given by the caregiver and the reminder history.

Retention

While the account or connection exists. Deleting a person removes that connection's reminders, history and recordings. Deleting your account removes all your data.

Your rights

You can access, correct and delete your data. To delete everything, use Menu (⋮) > Delete my account in the app, or see how to request deletion. Questions: contato@kallocare.com.br.

Changes

If this policy changes, the date above will be updated and important changes will be announced in the app.